Eryk - our quality is not an act, it is a habit

Just like Karl Benz famously said in the 19th century about the Mercedes cars that quality of a product should speak for itself, so are we, at Eryk, similarly old-fashioned in our approach to advertising. We invest in our relations with customers to know them better in order to meet and exceed their expectations. We also invest in internal processes to improve our product. Our customers become our ambassadors, spreading the word about Eryk so we can keep delivering high quality and reliable service.

 

Continue reading to find out how we go about that.

2010 was the first year we documented our internal processes in the Integrated Management System (IMS). Since then, we have been re-designing and improving our processes – both field and office work – with the overall goal to do the right thing the first time, as Eryk’s President, Jens-Chr. Møller says. This motto relates to quality as much as to efficiency. We are glad that our customers also see this mix as a recipe for success and a hallmark of a professional and reliable business partner.

 

Our newest, 2020 edition of the IMS is no different as quality and customer satisfaction are at the centre of our attention. If you want to learn more about how we carry out our activities, feel free to download our  Integrated Management System manual. 

 

Read more, click here.

 

Many of our Readers, Customers and Partners already know Cezary Miller quite well. He joined our company in 2017 to oversee project management operations and to keep track of our customer relations. Since Q1 2020 Cezary got on the executive management board as Chief Operating Officer.

 

He had to be sent on a short holiday to find a few minutes to answer our questions for the newsletter interview about his new position and his vision for Eryk in the future.

 

Read the full interview on our website 

Just a few weeks ago our technical colleagues on-site finished a project in marvellous Switzerland. Our recent cooperation with KNAPP AG on the installation of conveying and sorting systems for a beauty product distribution centre was a success. We were very pleased to receive great feedback from the Project Management about professionalism and dedication of our colleagues.

 

 

Damir Horvatic, BSc.

Retail Solutions

Project Manager – Site Management

 

Quality work, quality team!

 

Go to our website to read more on our previous projects.

Ebenezer Martey joined us in April 2019 as one of our first West African colleagues from Nigeria and Ghana to take part in our training program in Europe. The course syllabus was designed for 0,5-2 years and focused particularly on our work standards. It started with extensive theoretical training, comprising technical and HSEQ issues, followed by practical training on-site, together with other Eryk technicians. Ebenezer is the first electrician to complete Eryk’s training program and join the ranks of technicians in order to provide value through quality.

 

Congratulations, Ebenezer, and we wish you all the best in the future!

 

To read the interview with Ebenezer, click here.

IIn June we true to tradition in Eryk started our annual summer tour of meeting our customers. Given the COVID-19 pandemic, we wanted to give our customers a choice between a physical or a virtual meeting during June, July, and August. Due to different challenges caused by the pandemic (travel restrictions, corporate policies and safety issues, etc.) some companies used this opportunity and met us online. We saved a lot of travel cost so we decided to donate to Doctors Without Borders for each of the online “summer visits”. A big “thank you” for all the meetings so far!

 

Although summer is coming to an end we continue our summer visits throughout September, so if you want to talk with us about potential projects, be sure to contact  Maj Winther Møller or Adam Piotrowski from Sales or Szymon Gladysz and Hamza Jatto from After-Sales, and they will arrange details with you directly. We will be happy to visit you in person, or if this is not possible, online.